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My Two-Factor codes aren’t working ('Incorrect Code' or 'Incorrect OTP' errors). What should I do?

Steps to fix "Incorrect Code" or "Incorrect OTP" errors with Two-Factor Authentication. The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.

On Android:

  • Go to the Main Menu on the Google Authenticator app.

  • Select Settings.

  • Select Time correction for codes.
  • Select Sync now.

On iOS (Apple iPhone):

  • Go to the iPhone Settings App. (your phone settings area)

  • Select General.

  • Select Date & Time.
  • Enable Set Automatically.
  • If it is already enabled, Disable it, Wait a few seconds and re-enable.

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator App.